Shipping Policy

CUSTOMER SERVICE

For any questions or concerns please reach out via the contact us page. Please allow up to 24 hours to receive a reply. If you do not receive a response, please resend the email.

Please double-check your cart and shipping information upon ordering. If your order needs to be modified please reach out to us with your order number and correct information. We will do our best to accommodate your request but can not guarantee these changes will be made before your order ships.

SHIPPING POLICY

All products are made-to-order by skilled artisans and require a crafting period, please allow 5-7 business days for crafting and processing your order. Most orders will be shipped withing 10 business days. We are closed on weekends and recognized holidays. Orders placed on the weekend and select holidays may require 2 additional business days to process.

Standard Shipping Time is 3-5 business days from the date of shipment.

FREE SHIPPING

To qualify for free shipping your order total must be a minimum of $120.00 USD before taxes and after any discounts are applied. Our free shipping promotion is only valid for standard ground shipping for orders shipped within the United States.

INTERNATIONAL SHIPPING / CUSTOMS

We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. International shipping prices vary by country and the weight of your order. LONELY GHOST™ does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your order as a gift or low value but sometimes we have no control over customs charging taxes and fees.

 

TRACKING A PACKAGE

Once your order leaves our warehouse, please contact USPS or UPS for any updates regarding the status of your shipment. At that point, it is out of our hands and all we can do is check the tracking number which we have already provided you with. For any international orders that are in transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.

 

TRACKING INFORMATION STATES PACKAGE HAS BEEN DELIVERED BUT IT IS NOT.

Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the packages' whereabouts. 

 

WHY DOES MY LABEL SHOW "PRE-SHIPMENT"?

At times USPS and UPS do not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

 

PACKAGES RETURNED TO SENDER

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 10 days, your order is Null & Void. If the package has not arrived at our warehouse, please contact us to set up a new order.

*Items returned to sender because of a customer address error will be recharged the shipping rate*